Case Portal FAQs

Where do I find GSS' protocols?

GSS Website >> Services and Products >> Workflows and Protocols

Module: Documents >> Workflows and Protocols

How can I see what order forms have been submitted?

Module: Submitted Order Forms

A new page will open with a list of all previously submitted order forms. Each row will display "CONVERTED" once the patient has been entered into our system.

Has a webmeeting already been scheduled?

Module: Scheduled Webmeetings

A new page will open with a list of all scheduled webmeetings. The login details to join the planning session are displayed.

What is the status of my case?

Module: Patients

The current status of a case is indicated by the Stage shown in the Patients module.

Have the guides shipped?

Module: Patients

Stage: Case Shipped

When a case leaves our office the stage will be updated to Case Shipped within the Patients module and an email is sent to your team containing the GSS Case Report and tracking number. This information can also be found by clicking into the individual case from the Patients module.

Where is the case report?

When a case leaves our office the stage will be updated to Case Shipped within the Patients module and an email is sent to your team containing the GSS Case Report and tracking number. This information can also be found by clicking into the individual case from the Patients module.